[Travel] The Haven by JetQuay

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On my recent trip to San Francisco, I took the chance to try out another lounge in Changi Airport Terminal 3 before departure and that is The Haven by JetQuay.


A quick tour around lounge.

So here are some unique points about The Haven by Jetquay:

  • The only landside lounge in Changi Airport. (Air travel 101 time: Landside vs Airside. Landside means before immigration/public/unsecured area while Airside means after immigration/restricted/secured area.)
  • Most lounges will have shower, business Centre, meeting rooms, TVs and F&B. This goes 1-up: Nap rooms. An alternative to airport hotel.

Here are some photos on my Facebook page.

For the lounge portion, I thought this is like a smaller version of JetQuay. Small, cosy and provides the necessities. Food is made to order for breakfast and they have some bread, cereals, snacks, instant noodles and drinks available. For the nap rooms, I did not sleep there but I took a peek. Not very big rooms. But looks comfy for a short nap.

So which card will get you in?

Priority Pass

Priority Pass

The Priority Pass card will get you into the lounge with food for 3 hours per visit. (Excluding Nap room and conference facilities.) The following credit cards will give you complimentary Priority Pass membership with 2 free visits per year.

PremierMiles

Citibank PremierMiles Visa Signature Credit Card

Altitude Visa

DBS Altitude Visa Signature Credit Card

[Travel] Changi Airport: Behind the scenes

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Woke up pretty early on 3rd March 2016 morning around 5:11am and saw a message from Wilson (Global Travelogy) that was sent at 3:31am. He was travelling in New Zealand and saw an email from Changi Rewards about an insider visit to Changi Airport. (That’s when time difference works in your favor.)

Changi Rewards Email

Changi Rewards Email.

Since I have more than 500 points in Changi Rewards account (DFS shopping, dining and gold tier status FTW!), I quickly lock in my redemption and proceed to Changi Airport to make payment for myself and an additional slot for Wilson on the same day. However, I was told that there was no more allowance available for additional slots when I wanted to make payment. Not good news for Wilson. But thank goodness, an additional slot was made available for us and I went down to make payment for Wilson a few days later. On actual day last Saturday (19 March 2016), we discovered that my redemption was 2nd on list. Guessed that helped Wilson in securing his spot. He is a happy man.

So on 19 March 2016, woke up early in morning and head down to Changi Airport on an UberX. Comfy ride as usual even though it is not a limo. This driver provides charger on board for mobile devices. Not bad. The best I have seen so far is charger + drinks + sweets. It is my preferred mode of transport for Airport other than MRT as it is competitively priced against taxis with no midnight surcharge, comfortable and no queue.

Uber

UberX

Upon arrival at Changi Airport, I jumped into action immediately. Started my first Facebook Live broadcast at entrance. After that, I took some photos and met up with Wilson at Terminal 2 Staff Canteen for breakfast. It is quite easy to find the place with prominent signs.

Changi Staff Canteen Breakfast

Changi Staff Canteen breakfast from pancake stall. Had peanut pancake as well. Not bad.

After breakfast, we head down to Changi Airport Group’s office to register and collect airport visitor pass. There are some interesting sights there too.

Changi Airport Group Logo

Changi Airport Group Logo.

Starwars

Star Wars!

Changi Airport Model

Changi Airport Model. I love taking Panorama shots like this using my Sony a5100. No tripod and minimal to no post editing required.

So here are some pictures of our day in Changi airport. Thanks to Changi Airport for hosting us!

Sunflower Garden

Sunflower Garden.

Enchanted Gardens

Plant in a ball.

Enchanted Gardens

Enchanted Gardens.

Koi

Koi

Orchid

Orchid

Swimming Pool

Swimming Pool.

The Social Tree

The Social Tree.

Butterfly

Butterfly

More Butterfly

More Butterfly.

Dom Perignon

Dom Pérignon at DFS Wines and Spirits Duplex.

Wine for sampling

Wine for sampling at DFS Wines and Spirits Duplex.

Bus

Bus for airside tour.

Firefighting Gear

Firefighting Gear.

Water blast

Water blast.

Redbird

Redbird

Changi

Good to see this whenever landing in Changi.

Disclaimer: Drink responsibly.

[Travel] Singapore Airlines A380 Suites to Hong Kong

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Hope you have enjoyed my recent review of Singapore Airline SilverKris Lounge The Private Room at Singapore Changi Airport Terminal 3. I always believe that travel experience and service from an airline starts from ground and ends with ground. From check-in to lounge to boarding to in flight and eventually disembark. Airlines will need to deliver a good experience to delight passengers. Singapore Airlines remains on top of my list when it comes to this. Whenever I fly with them, I enjoyed their service. It is still a great way to fly.

So I flew with Singapore Airlines A380 Suites to Hong Kong in end January 2016. It was my second time travelling on Suites on this route. So I am familiar with this product and what it offers. It is the shortest route (4 Hours at max.) on Singapore Airlines that offers Suites product and they are the first airline to fly Airbus A380 with Suites offering before their middle east competitors.

Boarding

Boarding at Singapore Changi Airport is a smooth and efficient affair. After security screening at gate, I comfortably waited for boarding announcement for Suites, First Class, Business Class and PPS members. PPS stands for Priority Passenger Service which is the elite frequent flyer program offered by Singapore Airlines. Need to spend SG$25,000 with them on premium cabins within 1 year to qualify. (Ouch. Personally thought that unless travel super frequently for business. Otherwise forget about qualifying for this. Even KrisFlyer Elite Silver status is also a bit far fetch for me.)

After boarding announcement was made and ground agent scanned my boarding pass, I am on my way to plane on aerobridge. So far I never had to take a bus to board or disembark a plane in Singapore Changi Airport and I have to thank (But no thanks!) Doha Airport for giving me a chance to do that when I boarded a plane which has Doha as a home hub. (Quite easy to know which 1.) For that experience and many other unpleasant things that add up, that airline went into my condemn list. (That experience is enough for me to write a horror story. Will write about it when I feel like.)

At end of aerobridge, lovely cabin crew were there anticipating arrival and gave a warm welcome.

Gate Display

Gate Display

Priority Lane

Priority Lane

Gate

Gate

Airbus A380

Airbus A380

In cabin

As soon as I set foot on plane, cabin crew escorted me to my Suites: 3D. As I am travelling solo, ground agent did ask me if I like to have a window Suites instead. In any other class, I will have asked for that. For Suites, no way! Unless Suites 3C or 2C is taken. Why? When Suites 3C or 2C is not taken when you are on either Suites 3D or 2D, you can enjoy an expanded feel of roominess. On long haul flights or when travelling with a companion, you can even request for 2 Suites to be combined into 1 with full flat bed deployed for 2. (Not converted from seat.) If not all 12 Suites are occupied, you can even have luxury of requesting for 1 Suites to be used for living/dining room and another 1 for sleep on long haul flight. (First come first serve!)

Suites Plan

Suites Plan. Lower deck front of plane.

Suites 3D

Suites 3D. Small closet for jacket which cabin crew will gladly help you stow your jacket into. Blinds can be pulled down for Privacy.

Empty Suites 3C

Empty Suites 3C. Divider can be pulled up for privacy.

Around Suites

Bose QuietComfort 15 Acoustic Noise Cancellation Headphone

Bose QuietComfort 15 acoustic noise cancelling headphone in compartment, ports and power socket.

Seat Control

Controls

Seat Control

Seat Controls on armrest.

Leg rest or Stool for guest

Leg rest or Stool for guest. Pillow etc by Givenchy. Hand carry luggage stows below here as there is no overhead bins. Magazines and safety information on side.

Full stretch

Full stretch

Door

Door

Food and Beverages

Welcome Drink: Krug Grade Cuvee

Welcome Drink: Krug Grade Cuvée

Dom Pérignon Vintage 2006

Dom Pérignon Vintage 2006

Table set

Table set

Fruit Platter

Fruit Platter: Pomelo, Raspberry and Blueberry

Special K and Pastries

Special K cereal in skim milk and Pastries

Book-The-Cook: Nasi Lemak

Book The Cook: Nasi Lemak. Recommended by my friends who are in service and ex Singapore Girl. Good recommendation. Had this as I have tried Boston Lobster Thermidor in my first Suites flight.

Dessert: Warm Banana Crumble with Chocolate Ice Cream, Canilla Sauce, Fresh Fruit Salad and Blue Mountain Coffee

Dessert: Warm Banana Crumble with Chocolate Ice Cream, Vanilla Sauce, Fresh Fruit Salad and Blue Mountain Coffee

In Flight Entertainment System (KrisWorld)

Personally find in flight entertainment system to be lacking in content and sound quality. Especially if it is middle east airlines. Censored movies…Thanks! I prefer to bring my own Asus Transformer Book T100 Chi with movies loaded and use Sennheiser PXC310 Noise Cancelling Headphone nowadays. However, Singapore Airlines KrisWorld is one of the better In flight entertainment system around.

KrisWorld Controls

KrisWorld Controls

Screen and leg rest

23″ Screen and leg rest

Flight Map

Flight Map with Dom Pérignon Vintage 2006

Screen

23″ Screen

Benefit of empty Suites next door

Benefit of empty Suites next door: 2 screens!

Conclusion

Singapore Airlines A380 Suites may have been caught up by middle east competitors in terms of hardware like newer Airbus A380, more lavish Suites, in flight shower, bar etc. However, 1 thing remains in Singapore Airlines favor: Service. Service in Singapore Airlines A380 Suites is very personalize and attentive. Team of Stewards and Stewardesses make sure you are well taken care of. They check in from time to time to see how they can help you and make your journey a comfortable 1. I also enjoyed my conversation with them about the flight, experience, Hong Kong and even food/drinks options. They make good recommendations. Some of them are even certified Sommeliers.

This flight is also a test to crews’ capability. As it is only a 4 hours flight, crew delivered nothing short of the impeccable service offered on A380 Suites on a long haul flight.

Suites

Suites

Stairs to upper deck

Stairs to upper deck

Disclaimer: Drink Responsibly.

[Travel] Singapore Airlines SilverKris Lounge The Private Room at Singapore Changi Airport Terminal 3

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For those who have been following this site, you will be aware that I flew with Singapore Airlines A380 Suites to Hong Kong on 25 January 2016. (Monday) It was a great experience as always and I will be writing about it here.

First, let’s talk about check-in. Checking-in for Singapore Airlines Suites and First Class can be done within Changi Airport Terminal 3 check-in rows. However, there is a separate check-in reception located next to Changi Airport Terminal 3. You need to walk to end of terminal, exit and walk to next building or drive there directly.

Suites/First Class Row

Suites/First Class check-in row

Suites/First Class Check-In Reception

Suites/First Class check-in reception

Privacy

Privacy

Relax & Check-In

Relax & check-in

Decor

Décor

Decor

Décor

Ticket

Golden Ticket

Walkway to dedicated immigration counter

Walkway to dedicated immigration counter

As a passenger on premium cabin class (Business, First and Suites.), lounge is standard entitlement. However, lounge for Singapore Airlines’ First class and Suites in Changi Airport Terminal 3 is different. It is called The Private Room which is located deep in Changi Airport Terminal 3’s SilverKris Lounge. After walking through dedicated immigration counter for Singapore Airlines First Class and Suites passengers, you will be at airside which is not too far from SilverKris Lounge. At reception of SilverKris Lounge, staff will receive you and lead you to The Private Room upon presentation of Golden Ticket. Walking past Business Class and First Class section of SilverKris Lounge along the way.

SilverKris Lounge

SilverKris Lounge

The Private Room

The Private Room

Papers

Papers

Signs

Signs

Seats with high backing for privacy

Leather seats with high backing for privacy

Dining Room

Dining Room

Private Room Within The Private Room

Private Room Within The Private Room

Family Room

Family Room

After making myself comfortable in dining room, champagne is served and food is made to order.

Champagne

Champagne

Menu

Dinner Menu. Ordered Sauteed Lobster with Linguine. U.S Prime Beef Burger with Foie Gras, Rocket Leaf and Fried Quail Egg is also a good pick. Had that on my 1st Suites experience in 2014.

Menu

Dinner Menu. Ordered Assorted Satay and Dim Sum Delights which are quite well known for The Private Room.

Table

Table

Sauteed Lobster with Linguine

Sauteed Lobster with Linguine

Assorted Satay

Assorted Satay

Dim Sum Delights

Dim Sum Delights

Desserts

Desserts

TWG Imperial Oolong Tea

TWG Imperial Oolong Tea

Breakfast Menu

Breakfast Menu. Ordered Scrambled Egg with Bacon.

Scrambled Egg with Bacon and Coffee

Scrambled Egg with Bacon and Coffee

Healthy Stuffs

Healthy Stuffs

You will be able to walk around in The Private Room pretty comfortably. It is spacious and you will feel right at home.

PC and iMAC

PC and iMAC

LG UHD TV

LG UHD TV

Amenities

Amenities

Salvatore Ferragamo Tuscan Soul

Salvatore Ferragamo Tuscan Soul

L'OCCITANE Face Splash with Peppermint

L’OCCITANE Face Splash with Peppermint

SQ Exclusive

SQ Exclusive

Shower

Shower. You can pull your luggage in for security and there is a dry area for you to stow your luggage in.

Shower

Shower

Overall, I enjoyed The Private Room a lot. Size is just nice, ambience is good, delicious F&B, impeccable service, comfortable and safe. The Private Room is open daily from 0530HRS to 0230HRS. When The Private Room is closed, you can still make yourself at home at SilverKris Lounge’s First Class area which is open 24 hours.

Disclaimer: Drink Responsibly.