Is not my first time travelling on A330-300 Business Class with Singapore Airlines. (Did that to Hong Kong before. My 1st adventure in a premium cabin.) However, it is my first time travelling with Singapore Airlines on my birthday in a premium cabin. So this is how it went. In this post, I will focus more on new experiences and some interesting points.
Hope you have enjoyed my recent review of Singapore Airline SilverKris Lounge The Private Room at Singapore Changi Airport Terminal 3. I always believe that travel experience and service from an airline starts from ground and ends with ground. From check-in to lounge to boarding to in flight and eventually disembark. Airlines will need to deliver a good experience to delight passengers. Singapore Airlines remains on top of my list when it comes to this. Whenever I fly with them, I enjoyed their service. It is still a great way to fly.
So I flew with Singapore Airlines A380 Suites to Hong Kong in end January 2016. It was my second time travelling on Suites on this route. So I am familiar with this product and what it offers. It is the shortest route (4 Hours at max.) on Singapore Airlines that offers Suites product and they are the first airline to fly Airbus A380 with Suites offering before their middle east competitors.
Boarding at Singapore Changi Airport is a smooth and efficient affair. After security screening at gate, I comfortably waited for boarding announcement for Suites, First Class, Business Class and PPS members. PPS stands for Priority Passenger Service which is the elite frequent flyer program offered by Singapore Airlines. Need to spend SG$25,000 with them on premium cabins within 1 year to qualify. (Ouch. Personally thought that unless travel super frequently for business. Otherwise forget about qualifying for this. Even KrisFlyer Elite Silver status is also a bit far fetch for me.)
After boarding announcement was made and ground agent scanned my boarding pass, I am on my way to plane on aerobridge. So far I never had to take a bus to board or disembark a plane in Singapore Changi Airport and I have to thank (But no thanks!) Doha Airport for giving me a chance to do that when I boarded a plane which has Doha as a home hub. (Quite easy to know which 1.) For that experience and many other unpleasant things that add up, that airline went into my condemn list. (That experience is enough for me to write a horror story. Will write about it when I feel like.)
At end of aerobridge, lovely cabin crew were there anticipating arrival and gave a warm welcome.
As soon as I set foot on plane, cabin crew escorted me to my Suites: 3D. As I am travelling solo, ground agent did ask me if I like to have a window Suites instead. In any other class, I will have asked for that. For Suites, no way! Unless Suites 3C or 2C is taken. Why? When Suites 3C or 2C is not taken when you are on either Suites 3D or 2D, you can enjoy an expanded feel of roominess. On long haul flights or when travelling with a companion, you can even request for 2 Suites to be combined into 1 with full flat bed deployed for 2. (Not converted from seat.) If not all 12 Suites are occupied, you can even have luxury of requesting for 1 Suites to be used for living/dining room and another 1 for sleep on long haul flight. (First come first serve!)
Food and Beverages
In Flight Entertainment System (KrisWorld)
Personally find in flight entertainment system to be lacking in content and sound quality. Especially if it is middle east airlines. Censored movies…Thanks! I prefer to bring my own Asus Transformer Book T100 Chi with movies loaded and use Sennheiser PXC310 Noise Cancelling Headphone nowadays. However, Singapore Airlines KrisWorld is one of the better In flight entertainment system around.
Singapore Airlines A380 Suites may have been caught up by middle east competitors in terms of hardware like newer Airbus A380, more lavish Suites, in flight shower, bar etc. However, 1 thing remains in Singapore Airlines favor: Service. Service in Singapore Airlines A380 Suites is very personalize and attentive. Team of Stewards and Stewardesses make sure you are well taken care of. They check in from time to time to see how they can help you and make your journey a comfortable 1. I also enjoyed my conversation with them about the flight, experience, Hong Kong and even food/drinks options. They make good recommendations. Some of them are even certified Sommeliers.
This flight is also a test to crews’ capability. As it is only a 4 hours flight, crew delivered nothing short of the impeccable service offered on A380 Suites on a long haul flight.
Disclaimer: Drink Responsibly.
For those who have been following this site, you will be aware that I flew with Singapore Airlines A380 Suites to Hong Kong on 25 January 2016. (Monday) It was a great experience as always and I will be writing about it here.
First, let’s talk about check-in. Checking-in for Singapore Airlines Suites and First Class can be done within Changi Airport Terminal 3 check-in rows. However, there is a separate check-in reception located next to Changi Airport Terminal 3. You need to walk to end of terminal, exit and walk to next building or drive there directly.
As a passenger on premium cabin class (Business, First and Suites.), lounge is standard entitlement. However, lounge for Singapore Airlines’ First class and Suites in Changi Airport Terminal 3 is different. It is called The Private Room which is located deep in Changi Airport Terminal 3’s SilverKris Lounge. After walking through dedicated immigration counter for Singapore Airlines First Class and Suites passengers, you will be at airside which is not too far from SilverKris Lounge. At reception of SilverKris Lounge, staff will receive you and lead you to The Private Room upon presentation of Golden Ticket. Walking past Business Class and First Class section of SilverKris Lounge along the way.
After making myself comfortable in dining room, champagne is served and food is made to order.
You will be able to walk around in The Private Room pretty comfortably. It is spacious and you will feel right at home.
Overall, I enjoyed The Private Room a lot. Size is just nice, ambience is good, delicious F&B, impeccable service, comfortable and safe. The Private Room is open daily from 0530HRS to 0230HRS. When The Private Room is closed, you can still make yourself at home at SilverKris Lounge’s First Class area which is open 24 hours.
Disclaimer: Drink Responsibly.
Singapore Airlines (SQ): “A great way to fly”. Pride of Singapore and one airline that I feel lives up to its slogan. (Way better than an airline that used to brag that they are a World’s 5 stars airline. They have dropped that slogan BTW.)
Usually I try to fly via SQ if possible. However, I am also ok with their subsidiary Scoot (Not TigerAir though. I hope SQ kills it.), Jetstar, British Airways and United Airlines. So far I had good experiences with these airlines. But nothing beats complete package of SQ. As their recent campaign says: “No detail is too small”. Their cabin is quite well maintained even on older aircrafts like A330 and service from Singapore Girls and Gents are impeccable.
From 25th to 27 January 2016 (Next Monday to Wednesday), I will be making a trip from Singapore to Hong Kong with a visit to Guang Zhou in between using train from Hong Kong. So I started booking my air tickets with SQ using my KrisFlyer miles.
I have a total of 44,625 KrisFlyer miles in my account which is sufficient for Suites one way on A380 and return via Economy Class. So I booked my flight out on Suites so that I can enjoy The Private Room in SQ SilverKris Lounge at Changi Airport Terminal 3.
From pictures above, you are able to see amount of KrisFlyer miles and surcharges required. SQ Suites cost me 31,875 KrisFlyer miles with surcharge of SG$38.50 while SQ Economy class cost me 12,750 KrisFlyer miles and HK$194. (SG$36.43.) Total saving amount to SG$3,479.19. However, I have selected a Preferred Seat (Exit Row.) on my Economy Class flight. That cost US$40 (HK$310 or SG$58.21.) and so total savings drop to SG$3,420.98.
You may be asking how come there are Saver, Standard, Full and how come miles required is stated to be more than what I have mentioned. Airlines usually set quota for amount of seats offered via award with Saver given least amount of seats as it has lowest miles requirement. As for miles required, even though box stated that miles required is 37,500 for Suites for example, it works out to 31,875 miles as a 15% discount is given for online redemption. Redemption offline via SQ Call Centre or Service Centre at Ion Orchard will be charged at full. Do that only if you are redeeming an award flight operated by another Star Alliance airline or trying to do up a super complex itinerary. (Looking at my friend at Global Travelogy. LOL!)
Next, you may ask what is waitlist. It simply means waiting list. That means quota is full for that level and you will be put on a waiting list if you choose that. Waitlist bookings may only receive confirmation as late as 24 hours before flight and miles will only be deducted when you decide to book when available. Alternatively, you can check for award availability on Star Alliance partner airlines (For same amount of miles without discount.) via SQ Call Centre/Service Centre or book an award of higher level.
Hope that gives you a good introduction to redeeming flights with miles. Will be sharing more about miles in future posts. Watch for them.