[Travel] Singapore Airlines A380 Suites to Hong Kong

Standard

Hope you have enjoyed my recent review of Singapore Airline SilverKris Lounge The Private Room at Singapore Changi Airport Terminal 3. I always believe that travel experience and service from an airline starts from ground and ends with ground. From check-in to lounge to boarding to in flight and eventually disembark. Airlines will need to deliver a good experience to delight passengers. Singapore Airlines remains on top of my list when it comes to this. Whenever I fly with them, I enjoyed their service. It is still a great way to fly.

So I flew with Singapore Airlines A380 Suites to Hong Kong in end January 2016. It was my second time travelling on Suites on this route. So I am familiar with this product and what it offers. It is the shortest route (4 Hours at max.) on Singapore Airlines that offers Suites product and they are the first airline to fly Airbus A380 with Suites offering before their middle east competitors.

Boarding

Boarding at Singapore Changi Airport is a smooth and efficient affair. After security screening at gate, I comfortably waited for boarding announcement for Suites, First Class, Business Class and PPS members. PPS stands for Priority Passenger Service which is the elite frequent flyer program offered by Singapore Airlines. Need to spend SG$25,000 with them on premium cabins within 1 year to qualify. (Ouch. Personally thought that unless travel super frequently for business. Otherwise forget about qualifying for this. Even KrisFlyer Elite Silver status is also a bit far fetch for me.)

After boarding announcement was made and ground agent scanned my boarding pass, I am on my way to plane on aerobridge. So far I never had to take a bus to board or disembark a plane in Singapore Changi Airport and I have to thank (But no thanks!) Doha Airport for giving me a chance to do that when I boarded a plane which has Doha as a home hub. (Quite easy to know which 1.) For that experience and many other unpleasant things that add up, that airline went into my condemn list. (That experience is enough for me to write a horror story. Will write about it when I feel like.)

At end of aerobridge, lovely cabin crew were there anticipating arrival and gave a warm welcome.

Gate Display

Gate Display

Priority Lane

Priority Lane

Gate

Gate

Airbus A380

Airbus A380

In cabin

As soon as I set foot on plane, cabin crew escorted me to my Suites: 3D. As I am travelling solo, ground agent did ask me if I like to have a window Suites instead. In any other class, I will have asked for that. For Suites, no way! Unless Suites 3C or 2C is taken. Why? When Suites 3C or 2C is not taken when you are on either Suites 3D or 2D, you can enjoy an expanded feel of roominess. On long haul flights or when travelling with a companion, you can even request for 2 Suites to be combined into 1 with full flat bed deployed for 2. (Not converted from seat.) If not all 12 Suites are occupied, you can even have luxury of requesting for 1 Suites to be used for living/dining room and another 1 for sleep on long haul flight. (First come first serve!)

Suites Plan

Suites Plan. Lower deck front of plane.

Suites 3D

Suites 3D. Small closet for jacket which cabin crew will gladly help you stow your jacket into. Blinds can be pulled down for Privacy.

Empty Suites 3C

Empty Suites 3C. Divider can be pulled up for privacy.

Around Suites

Bose QuietComfort 15 Acoustic Noise Cancellation Headphone

Bose QuietComfort 15 acoustic noise cancelling headphone in compartment, ports and power socket.

Seat Control

Controls

Seat Control

Seat Controls on armrest.

Leg rest or Stool for guest

Leg rest or Stool for guest. Pillow etc by Givenchy. Hand carry luggage stows below here as there is no overhead bins. Magazines and safety information on side.

Full stretch

Full stretch

Door

Door

Food and Beverages

Welcome Drink: Krug Grade Cuvee

Welcome Drink: Krug Grade Cuvée

Dom Pérignon Vintage 2006

Dom Pérignon Vintage 2006

Table set

Table set

Fruit Platter

Fruit Platter: Pomelo, Raspberry and Blueberry

Special K and Pastries

Special K cereal in skim milk and Pastries

Book-The-Cook: Nasi Lemak

Book The Cook: Nasi Lemak. Recommended by my friends who are in service and ex Singapore Girl. Good recommendation. Had this as I have tried Boston Lobster Thermidor in my first Suites flight.

Dessert: Warm Banana Crumble with Chocolate Ice Cream, Canilla Sauce, Fresh Fruit Salad and Blue Mountain Coffee

Dessert: Warm Banana Crumble with Chocolate Ice Cream, Vanilla Sauce, Fresh Fruit Salad and Blue Mountain Coffee

In Flight Entertainment System (KrisWorld)

Personally find in flight entertainment system to be lacking in content and sound quality. Especially if it is middle east airlines. Censored movies…Thanks! I prefer to bring my own Asus Transformer Book T100 Chi with movies loaded and use Sennheiser PXC310 Noise Cancelling Headphone nowadays. However, Singapore Airlines KrisWorld is one of the better In flight entertainment system around.

KrisWorld Controls

KrisWorld Controls

Screen and leg rest

23″ Screen and leg rest

Flight Map

Flight Map with Dom Pérignon Vintage 2006

Screen

23″ Screen

Benefit of empty Suites next door

Benefit of empty Suites next door: 2 screens!

Conclusion

Singapore Airlines A380 Suites may have been caught up by middle east competitors in terms of hardware like newer Airbus A380, more lavish Suites, in flight shower, bar etc. However, 1 thing remains in Singapore Airlines favor: Service. Service in Singapore Airlines A380 Suites is very personalize and attentive. Team of Stewards and Stewardesses make sure you are well taken care of. They check in from time to time to see how they can help you and make your journey a comfortable 1. I also enjoyed my conversation with them about the flight, experience, Hong Kong and even food/drinks options. They make good recommendations. Some of them are even certified Sommeliers.

This flight is also a test to crews’ capability. As it is only a 4 hours flight, crew delivered nothing short of the impeccable service offered on A380 Suites on a long haul flight.

Suites

Suites

Stairs to upper deck

Stairs to upper deck

Disclaimer: Drink Responsibly.