[Credit Cards] Concierge

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For upcoming trip to Hong Kong, I thought I will want to watch a concert at the classic Hong Kong Coliseum AKA 红磡 and what can be more classic than a concert by god of songs 歌神 Jacky Cheung 张学友.

Jacky Cheung A Classic Tour

Jacky Cheung A Classic Tour

For this kind of concert, there is no doubt that tickets are sold out pretty quickly. So this calls for some special arrangement. You may know each credit card has a phone number behind that you can call your bank for issues with your credit cards. Some banks may even have their own concierge service but services offered may be quite basic or with limited global coverage unless you are holding a top tier credit card. (Like American Express Centurion.) So to get things done globally for average joe like me, who can help? Visa Signature Concierge.

How to reach them?

  • Phone: 800 448 1450
  • Online (Alternative contact numbers listed online for language and region.)

Services:

  • Flight reservations
  • Hotel reservations
  • Restaurant reservations
  • Car rental reservations
  • Event ticket purchases
  • Trip planning
  • Emergency services
    • Reporting lost or stolen cards
    • Emergency card replacement
    • Emergency cash disbursement
  • Other general requests

So how did it went? From enquiry to receive tickets via FedEx, the whole process took 2 weeks. Not too bad. Though I have to pay a premium for the ticket, (A little more than double the cost. What to do? Sold out!) I feel is worth it and I need not worry about the ticket’s authenticity. The seat looks good based on seating plan. So looking forward to an enjoyable concert on boxing day in Hong Kong!

Jacky Cheung Ticket

Jacky Cheung Ticket

Disclaimer: Use credit card responsibly.

[Travel] The Haven by JetQuay

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On my recent trip to San Francisco, I took the chance to try out another lounge in Changi Airport Terminal 3 before departure and that is The Haven by JetQuay.


A quick tour around lounge.

So here are some unique points about The Haven by Jetquay:

  • The only landside lounge in Changi Airport. (Air travel 101 time: Landside vs Airside. Landside means before immigration/public/unsecured area while Airside means after immigration/restricted/secured area.)
  • Most lounges will have shower, business Centre, meeting rooms, TVs and F&B. This goes 1-up: Nap rooms. An alternative to airport hotel.

Here are some photos on my Facebook page.

For the lounge portion, I thought this is like a smaller version of JetQuay. Small, cosy and provides the necessities. Food is made to order for breakfast and they have some bread, cereals, snacks, instant noodles and drinks available. For the nap rooms, I did not sleep there but I took a peek. Not very big rooms. But looks comfy for a short nap.

So which card will get you in?

Priority Pass

Priority Pass

The Priority Pass card will get you into the lounge with food for 3 hours per visit. (Excluding Nap room and conference facilities.) The following credit cards will give you complimentary Priority Pass membership with 2 free visits per year.

PremierMiles

Citibank PremierMiles Visa Signature Credit Card

Altitude Visa

DBS Altitude Visa Signature Credit Card

[Credit Card] ANZ Switch MasterCard Platinum

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ANZ Switch

ANZ Switch MasterCard Platinum Credit Card

Some folks have asked me about Credit Card annual fees like which card should I pay annual fee for and the million dollar question: Which card has annual fee waiver for life?

So recently, I have started 2 credit cards with ANZ. They are ANZ Travel Card Visa Signature Credit Card and ANZ Switch MasterCard Platinum Credit Card. ANZ Switch MasterCard Platinum Card has annual fee waiver for life. So you will never have to worry about annual fee on this card.

Disclaimer: Use credit card responsibly.

[Credit Card] Annual Fee: To pay or not to pay?

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Just got off a happy call with American Express staffs (Best customer service in my opinion across all banks.) over my American Express Platinum Credit Card annual fee and decided to close it as annual fee benefit is not fantastic. (25,000 points which converts to 13,500 miles for SG$321. Earn rate? 42.056 miles per SG$1.) By closing this credit card, I can consolidate my split credit limit to my American Express Singapore Airlines KrisFlyer Gold Credit Card (When you have 2 credit cards with American Express, they split up your total credit limit among 2 credit cards and is not shared like other banks.) and this credit card has also helped me waived off annual fee for my American Express Singapore Airlines KrisFlyer Gold Credit Card. Besides that, I can always wait 6 months to get this credit card again for free.

Amex Platinum

Bye Ameican Express Platinum Credit Card! See you again in 6 months time!

So you may ask this golden question on which credit card should you be paying annual fee for? In my current credit card arsenal, there are 3 credit cards that I will pay annual fee for:

PremierMiles

Citibank PremierMiles Visa Signature Credit Card

Altitude Visa

DBS Altitude Visa Signature Credit Card

Altitude Amex

DBS Altitude American Express Credit Card

These 3 credit cards charge an annual fee of SG$192.60 and give you 10,000 miles each. (Earn rate of 51.92 miles per SG$1. Versus SG$321 for 13,500 miles for American Express Platinum Credit Card. Why should I pay SG$128.40 more for 3,500 miles? That is too little.) By combining these 3 credit cards together, you earn 30,000 miles which is sufficient for return economy saver redemption on Singapore Airlines for Taipei.

Below is a table to summarize how easy or difficult it is to get your credit card annual fee waived based on my understanding and experience.

Bank Note
UOB
  • Easiest to get credit card annual fee waiver.
  • Punch in credit card number over voice system to get instant decision. (Update 5 March 2016: No longer an instant decision over system. Need to talk to staff over phone.)
  • Low or no usage requirement for credit card annual fee waiver.
Citibank
  • Easy to get credit card annual fee waiver.
  • Speak to staff over phone for instant decision.
  • Low or no usage requirement for credit card annual fee waiver.
DBS
  • Easy to get credit card annual fee waiver.
  • Speak to staff over phone for instant decision.
  • Low or no usage requirement for credit card annual fee waiver.
Standard Chartered
  • Easy to get credit card annual fee waiver.
  • Speak to staff over phone for instant decision.
  • Low or no usage requirement for credit card annual fee waiver.
American Express
  • Not so easy to get credit card annual fee waiver.
  • Speak to staff over phone for instant decision and options.
  • Usage requirement for credit card annual fee waiver.
OCBC
  • Damn difficult to get credit card annual fee waiver.
  • Take damn long to be able to reach a staff over phone for discussion.
  • SG$5,000 annual usage requirement for credit card annual fee waiver.
  • Inconsistency: Heard some of my friends getting credit card annual fee waived by OCBC even though they never use their OCBC credit card at all.

Disclaimer: Use credit card responsibly.

[Credit Card] Miles

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Many people asked me about travel oriented credit cards. So which 1 to get? There is never a 1 card to own them all kind of credit card. So I recommend a combo to maximize your mileage accrual and travel benefits.

Here are 56 travel oriented credit cards that occupy a place n my wallet and how to use them.

PremierMiles

Citibank PremierMiles Visa Signature Credit Card

PrviMiles

UOB PrviMiles World MasterCard Credit Card

Altitude Amex

DBS Altitude American Express Credit Card

Altitude Visa

DBS Altitude Visa Signature Credit Card

[NEW!] American Express Singapore Airlines KrisFlyer Credit Card

American Express Singapore Airlines KrisFlyer Credit Card

ANZ Travel Card

ANZ Travel Card Visa Signature Credit Card (Soon to be gone…)

Travel Credit Card Comparison

Travel Credit Card Comparison

From above table, you will be able to see cells highlighted in green or red. Green means best in category while red means poor. As a starter, will recommend the following cards:

American Express Singapore Airlines KrisFlyer Credit Card.

The good:

  • Annual Income requirement: SG$30,000. (SG$60,000 for foreigners.)
  • 5,000 miles on 1st transaction which will effectively give you an earn rate of 5,000 miles per SG$1 if you charge just SG$1 on your 1st transaction. (No other credit card can beat this kind of earn rate.)
The bad:
  • Earn rate of miles is still quite lousy even after improvement. (Other than welcome bonus.)
  • Miles will be subjected to a 3 year expiry as they are directly transferred to your Singapore Airlines KrisFlyer account immediately.
  • No airport lounge benefit.
  • Travel insurance coverage is quite minimal. (Need to charge full airfare to credit card to enjoy benefit.)
The ugly:
  • No annual fee renewal bonus. So never ever pay for annual fee for this credit card. If you have an American Express Platinum Credit Card, it will be waived. If not, kill this credit card when they charge annual fee. You can reapply 6 months later with annual fee waived for 1 year.

Bottom line:

  • Use this as your Singapore Airlines KrisFlyer membership card after 1st transaction.

DBS Altitude Visa Signature Credit Card

The good:

  • Annual income requirement: SG$30,000.
  • Decent earn rate. (1.2 miles per SG$1 locally, 2 miles per SG$1 after FX conversion for transactions performed using FX and 3 miles per SG$1 on Singapore Airlines.)
  • 10,000 miles renewal bonus by paying annual fee of SG$192.60. (Earn rate of 51.92 miles per SG$1.)
  • No expiry for miles till transfer to programs.
  • Priority Pass.
  • Travel insurance coverage of up to SG$1,000,000. (Need to charge full airfare to credit card to enjoy benefit.)

The bad:

  • No welcome bonus.
The ugly:
  • Block redemption requirement. (10,000 miles per 5,000 points.)

Bottom line:

DBS Altitude American Express Credit Card

The good:

  • Annual income requirement: SG$30,000.
  • Decent earn rate. (1.2 miles per SG$1 locally, 2 miles per SG$1 after FX conversion for transactions performed using FX and 3 miles per SG$1 on Singapore Airlines.)
  • 10,000 miles renewal bonus by paying annual fee of SG$192.60. (Earn rate of 51.92 miles per SG$1.)
  • No expiry for miles till transfer to programs.
  • Travel insurance coverage of up to SG$1,000,000. (Need to charge full airfare to credit card to enjoy benefit.)

The bad:

  • No welcome bonus.
  • No airport lounge benefit.
The ugly:
  • Block redemption requirement. (10,000 miles per 5,000 points.)

Bottom line:

  • Pay annual fee for renewal bonus.

ANZ Travel Card Visa Signature Credit Card

The good:

  • Annual income requirement: SG$30,000. (Advertised to be SG$60,000. 50% discount! Woo!)
  • Decent earn rate. (1.4 miles per SG$1. Good for local not good for overseas as it will stay at 1.4 miles per SG$1.)
  • No expiry for miles till transfer to programs.

The bad:

  • No annual fee renewal bonus. So never ever pay annual fee for this credit card.
  • No airport lounge benefit.
  • No travel insurance benefit.
The ugly:
  • Block redemption requirement. (5,000 miles per 5,000 points.)

Bottom line:

  • Use this card only if you travel to Australia and New Zealand regularly.

Once your income increase to SG$50,000 per annum, that is when a new world opens up for you. 3 more credit cards can come into play.

American Express Singapore Airlines KrisFlyer Ascend Credit Card.

(Note: You can only hold 1 American Express Singapore Airlines branded credit card and no more than 2 American Express issued credit card at any time. Credit limit will also be split among 2 credit cards evenly.)

Ascend

American Express Singapore Airlines KrisFlyer Ascend Credit Card

The good:

  • Annual Income requirement: SG$50,000. (SG$60,000 for foreigners.)
  • 5,000 miles on 1st transaction which will effectively give you an earn rate of 5,000 miles per SG$1 if you charge just SG$1 on your 1st transaction. (No other credit card can beat this kind of earn rate.)
  • SATS Premier Lounge and Plaza Premium Lounge benefit.
  • Travel insurance coverage of up to SG$1,000,000. (Need to charge full airfare to credit card to enjoy benefit.)
The bad:
  • Earn rate of miles is quite lousy even after improvement. (Other than welcome bonus.)
  • Miles will be subjected to a 3 year expiry as they are directly transferred to your Singapore Airlines KrisFlyer account immediately.
The ugly:
  • No annual fee renewal bonus. So never ever pay for annual fee for this credit card. Kill this credit card when they charge annual fee. You can reapply 6 months later with annual fee waived for 1st year.

Bottom line:

  • Use this as your Singapore Airlines KrisFlyer membership card after 1st transaction.

Citibank PremierMiles Visa Signature Credit Card

The good:

  • Annual income requirement: SG$50,000.
  • Decent earn rate. (1.2 miles per SG$1 locally and 2 miles per SG$1 after FX conversion for transactions performed using FX.)
  • 10,000 miles renewal bonus by paying annual fee of SG$192.60. (Earn rate of 51.92 miles per SG$1.)
  • No expiry for miles till transfer to programs.
  • No block redemption requirement.
  • Priority Pass.
  • Travel insurance coverage of up to SG$1,000,000. (Need to charge full airfare to credit card to enjoy benefit.)

The bad:

  • No welcome bonus.

The ugly

  • Block redemption requirement (10,000 miles per 10,000 points with effect from 30 March 2017.)

Bottom line:

  • Use this card on day to day basis especially overseas or online. Always specify to pay in local currency when given a choice for maximum earn rate.
  • Priority Pass.
  • Pay annual fee for renewal bonus.

UOB PrviMiles World MasterCard Credit Card

The good:

  • Annual income requirement: SG$50,000. (Advertised to be SG$80,000. SG$80,000 required for foreigners.)
  • Best earn rate. (1.4 miles per SG$1 locally, 2.4 miles per SG$1 after FX conversion for transactions performed using FX and 3 miles per SG$1 on Singapore Airlines.)
  • Travel insurance coverage of up to SG$1,000,000. (Need to charge full airfare to credit card to enjoy benefit.)
  • JetQuay.

The bad:

  • No welcome bonus. (I got this card when there was a welcome bonus promotion. 15,000 miles by paying annual fee of SG$256.80. 58.41 miles per SG$1. Decent earn rate.)
The ugly:
  • Block redemption requirement. (10,000 miles per 5,000 points.)
  • 2 years point expiry. (Combine with block redemption requirement = FUGLY.)
  • No annual fee renewal bonus. So never ever pay annual fee for this credit card.

Bottom line:

  • Get this just for JetQuay.

Disclaimer: Use credit card responsibly.